Purpose of Service

• To help customers of all sizes to migrate from legacy data and disaster recovery technology to current best practices.
• Tuning, optimization, and re-design of data and disaster recovery process.
• Backup process monitoring and recovery drill.
• Backup process out-sourcing.

Benefits and Values

• Decommission of multiple legacy data and disaster recovery technologies.
• Reduce number and improve manageability of archived tapes.
• Discover unrecoverable data in tape archive during the technology migration process or data recovery drill can allow IT department to reveal and report the risk and impact of missing historic data.
• Improve data through of backup process by tuning and optimization to enlarge the backup time window.
• Take away the mundane task of tape rotation, management, and daily backup operations from the responsibilities of skilled in-house IT administrators by out-sourcing the process.

Scope of Service

• Design and implementation of best practice data and disaster recovery process for heterogeneous server and storage technology.
• Regular health-check, tuning, optimization, and recovery drill of customers’ existing backup process.
• Design and implementation of backup fault monitoring and reporting process.
• Total ownership of daily backup operations and tape rotation and management process.

Approach and Methodology for Backup Technology Upgrade and Standardization

• Archive Tape Conversion
• One of the biggest obstacles to upgrading legacy technology to current best practice data and disaster recovery technology is the need to retain backup archives for a period of many years. Over the archive retention period, the fast pace of backup technology advance would have already introduced a few generations of new technology. Because of compatibility issue, however, customers are required to retain and maintain older generation technology in order to recover historic archives. In the worst case, IT department will have to deal with tons of combinations of different tape and backup software brands and versions. This fact has hindered, from manageability and cost consideration, many companies’ attempts to standardize and upgrade their backup technology to the current best practices, which will usually bring substantial improvement of performance and manageability, and risk reduction of the data and disaster recovery process.
• To help our customers to migrate to the latest best practice backup solution, or to standardize multiple and legacy backup technologies to their existing and most preferred one, we provide a service to convert old archive tapes to the new standard.
• Our method of tape conversion is straightforward – to recover data from archives and then backup the recovered data using the new standard. During the process we will create a database of catalogue that essentially is a mapping of the conversion, so that data in the original archive can be searched, discovered, and recovered from the new backup media quickly. A side but important benefit of this process is to discover data that cannot be recovered in the original archive, so that compliance risks and impact can be revealed and managed by reporting such risk to auditors, compliance department, and regulators.